Contact Centre Summit NSW 2022

Dockside Darling Harbour, NSW

Current Speakers

Jason Flanagan

Head of Customer Care and Regulatory Change, General Insurance


Angela Grayson

Head of Customer Care


Robbie Dickinson

Head of Customer Care


Tracey Said

EM Customer Delivery


Natalie Gumley

Senior Manager Contact Centre


Antoine Casgrain

General Manager - Operations, National Contact Centre, Private Care and Disability



The past 12 months has seen the biggest change in the way thacontact centres work all around the world. From small scale to large scale, contact centres had to move from an office environment to working from home. Operating a remote workforce from a contact centre perspective is something that used to be quite the unthinkable – it is now the new normal.  

Some industries had to move over to digital and implement emerging tech overnight due to contact volumes. Others had to manage substantial workforce cuts and redundancies whilst taking on new responsibilities within their organization  

The 2022 Contact Centre Summit NSW will bring together contact centre & customer care leaders from a variety of innovative organizations. Speakers will be discussing their learnings from the past year and the transformation they had to undergo to meet customer needs during the pandemic. Join us to explore the future of contact centres as the digital customer experience becomes the new normal 

Who Attends

  • Head of Contact Centre
  • Head of Customer Care
  • Head of Customer Experience
  • Head of Customer Service
  • Head of Service Management



Dockside Darling Harbour, Balcony Level, Cockle Bay Wharf, Darling Park, Sydney NSW 2000
Date: Feb 9 2022 Time: 8:30- 17:00