Jul
7
2021

Contact Centre Summit NSW 2021

Sydney CBD

Current Speakers

Jason Flanagan

Head of Customer Care and Regulatory Change, General Insurance

Westpac

Angela Grayson

Head of Customer Care

HelloFresh

Robbie Dickinson

Head of Customer Care

Dyson

Tracey Said

EM Customer Delivery

IAG

Natalie Gumley

Senior Manager Contact Centre

Aussie

Antoine Casgrain

General Manager - Operations, National Contact Centre, Private Care and Disability

KinCare

About

The past 12 months has seen the biggest change in the way thacontact centres work all around the world. From small scale to large scale, contact centres had to move from an office environment to working from home. Operating a remote workforce from a contact centre perspective is something that used to be quite the unthinkable – it is now the new normal.  

Some industries had to move over to digital and implement emerging tech overnight due to contact volumes. Others had to manage substantial workforce cuts and redundancies whilst taking on new responsibilities within their organization  

The 2021 Contact Centre Summit NSW will bring together contact centre & customer care leaders from a variety of innovative organizations. Speakers will be discussing their learnings from the past year and the transformation they had to undergo to meet customer needs during the pandemic. Join us to explore the future of contact centres as the digital customer experience becomes the new normal 

Who Attends

  • Head of Contact Centre
  • Head of Customer Care
  • Head of Customer Experience
  • Head of Customer Service
  • Head of Service Management

Sponsors

Venue

Sydney CBD
Date: Jul 7 2021 Time: 8:30- 17:00