With markets becoming increasingly competitive due to the disruptive nature of technology and the online marketplace, ensuring an optimised and frictionless customer experience is more important than ever.

Artificial intelligence, robotics and augmented reality are now being used to improve CX, and it is essential that businesses develop a progressive strategy if they wish to retain a competitive advantage.

The 2020 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage emerging technologies for improved customer satisfaction and business outcomes.

• Chief Customer Officer
• Heads of Customer Experience
• Heads of Customer Service
• Heads of Contact Centres