Customer Experience Summit VIC 2022

The Glasshouse, Melbourne VIC

Confirmed Speakers

Kirsty MacCulloch

GM Digital & Data

Australian Pharmaceutical Industries

Karen Clydesdale

Head of Customer Experience

Tennis Australia

Emily Paladino

Head of Customer Insight

Country Road

Andrea Bernard

Chief Customer Officer

Simply Energy

Tanya McKenzie

Chief Customer Officer

City of Port Phillip

Shannon Barnes

Head of Engagement & Delivery Practice

Cbus Super

About this Event

With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever.

The last 24 months has seen a massive increase in companywide buy in around CX design & implementation. Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage.

The 2022 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.

Who Attends

  • Chief Customer Officer
  • Heads of Customer Experience
  • Heads of Customer Service
  • Heads of Contact Centres
  • Heads of Digital
  • Heads of Marketing


The Glasshouse, Olympic Park Oval, Olympic Blvd, Melbourne VIC 3001
Date: Sep 8 2022 Time: 8:30- 17:00