Customer Experience Summit NSW 2022

Royal Randwick, Sydney, NSW

Confirmed Speakers

Ayelet Mendel-Girin

Head of Customer Experience

Humm Group

James Goodwin

Chief Marketing Officer


Natalie Gumley

Head of Customer Operations

Virgin Money

James Drury

Head of Customer Experience

Endeavour Drinks Group

Manelle Merhi

Head of Customer Experience

Kennards Hire

Simon Burt

Head of Digital Customer Experience and Innovation

Newcastle Permanent Building Society

About this Event

With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever.

The last 18 months has seen a massive increase in companywide buy in around CX design & implementation. Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage.

The 2022 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.

Who Attends

  • Chief Customer Officer
  • Heads of Customer Experience
  • Heads of Customer Service
  • Heads of Contact Centres
  • Heads of Digital
  • Heads of Marketing


Royal Randwick, 73 Belmore Rd, Randwick NSW 2031
Date: Feb 23 2022 Time: 8:30- 17:00