With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever.

The last 12 months has seen a massive increase in companywide buy in around CX design & implementation. From emerging technology such as implementing AI chatbots, to upskilling your employees in a much more empathetic customer service approach. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage.

The 2021 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.

• Chief Customer Officer
• Heads of Customer Experience
• Heads of Customer Service
• Heads of Contact Centres
• Heads of Digital
• Heads of Marketing