• About

  • Agenda

  • Speakers

  • Sponsors

  • Venue

Customer Experience Summit VIC 2020

Organisations must now go to great lengths to outsmart their competitors, improve their offerings and enhance their customer experience if they wish to excel in today’s disruptive markets.

With artificial intelligence, robotics and augmented reality now being used to ultimately improve CX it is essential that businesses develop a progressive strategy if they wish to retain a competitive advantage.

The Customer Experience Summit will take a fresh look on a very topical subject. The interactive agenda will support greater networking which in turn will deliver key takeaways.

Key Speakers

  • Kristin Embury

    Vice President- Customer Service


  • Sarah Kinsela

    Head of Customer & UX


  • Alex Homer

    Chief Customer & Brand Officer


  • Todd Stevenson

    GM Customer & Marketing

    Colonial First State

  • Key topics to be discussed– How to

  • Navigate & excel in disruptive environments

  • Assess how CX impacts business KPI’s

  • Foster a customer centric culture & evolve skillsets

  • Utilise customer data & analytics to enhance CX

  • Leverage AI & other emerging technologies for improved CX

  • Target audience– Heads of:

  • Customer Experience

  • User Experience

  • Customer Service

  • Customer Operations

  • Customer Analytics

  • Service Delivery

    • Date and time

      Wednesday 27th May 8:00- 17:00

    • Location

      Melbourne CBD

    Click below to view the agenda



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