Customer Experience Summit VIC 2020
Organisations must now go to great lengths to outsmart their competitors, improve their offerings and enhance their customer experience if they wish to excel in today’s disruptive markets.
With artificial intelligence, robotics and augmented reality now being used to ultimately improve CX it is essential that businesses develop a progressive strategy if they wish to retain a competitive advantage.
The Customer Experience Summit will take a fresh look on a very topical subject. The interactive agenda will support greater networking which in turn will deliver key takeaways.
Vice President- Customer Service
Head of Customer & UX
Chief Customer & Brand Officer
GM Customer & Marketing
Colonial First State
Key topics to be discussed– How to
Navigate & excel in disruptive environments
Assess how CX impacts business KPI’s
Foster a customer centric culture & evolve skillsets
Utilise customer data & analytics to enhance CX
Leverage AI & other emerging technologies for improved CX
Target audience– Heads of:
Date and time
Wednesday 27th May 8:00- 17:00