Customer Experience Summit VIC 2021

Crown Conference Centre, VIC


Deanne Martin

Head of Customer Experience


Donna Price

General Manager People & Culture

Melbourne Cricket Club

Jocelyn Cronin

Customer Service Team Leader


Kylie Lewis

Head of Experience Design & Customer Transformation


Simon Hope

General Manager Customer Channels & Platform

REA Group

Fernando Samaha

Head of Customer Experience

Australia Post

About this Event

With markets becoming increasingly competitive due to the disruptive nature of technology and the online marketplace, ensuring an optimised and frictionless customer experience is more important than ever.

Artificial intelligence, robotics and augmented reality are now being used to improve CX, and it is essential that businesses develop a progressive strategy if they wish to retain a competitive advantage.

The 2020 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage emerging technologies for improved customer satisfaction and business outcomes.

Who Attends

  • Chief Customer Officer
  • Heads of Customer Experience
  • Heads of Customer Service
  • Heads of Contact Centres



Crown Promenade, Crown Melbourne, 8 Whiteman Street, Southbank VIC 3006
Date: May 13 2021 Time: 8:00- 17:00