• About

  • Agenda

  • Speakers

  • Sponsors

  • Venue

Customer Experience Summit VIC 2019

Customer experience is at the very top of everyone’s priority list – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data offer opportunities to improve the CX and deliver sustainable competitive advantage.

The business case is clearly there, but organisations across the country are still struggling to put their customer centric ideas into practice. From culture and skills sets, to the structure of your organisation, the challenges are lengthy.

The Customer Experience Summit will take a fresh look on a very topical subject. The interactive agenda will support greater networking which in turn will deliver key takeaways.

Key Speakers

  • Ingrid Purcell

    Chief Experience Officer

    ME Bank

  • Slade Sherman

    Chief Experience Officer


  • Sarah Graham

    Head of CX Initiatives


  • Lawrence Mitchell

    Chief Customer Experience Officer


  • Key topics to be discussed– How to

  • Truly understand your customer

  • Utilise customer data

  • Design your CX journey

  • Build a customer centric culture

  • Realign skills to support CX

  • Holistic approach to CX

  • Target audience– Heads of:

  • Customer Experience

  • User Experience

  • Customer Service

  • Customer Operations

  • Customer Analytics

  • Service Delivery

    • Date and time

      Wednesday 22nd May AND Thursday 23rd May 8:00- 17:00

    • Location

      Marvel Stadium, 740 Bourke St, Docklands VIC 3008

    Click below to view the agenda



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