Digital Insurance Summit VIC 2022

ZINC at Federation Square, VIC

Confirmed Speakers

Jeremy Simmons

General Manager Customer Experience and Engagement


Joanne Kadelick

Chief Operating Officer

Defence Health

Jonathan Brookes

GM Customer

Eric Insurance

Laurence Basell

Chief Operating Officer


Samantha Melrose

Head of Transformation, Customer Channels


Gerald Marion

Chief Customer & Strategy Officer



Like all financial service companies, insurers are highly dependent upon technology, but their core IT systems are ageing rapidly. The shift to online services over the last two years has forced insurers to move towards fully digitalising every aspect of the business.

When developing a digital transformation strategy it is imperative that employees, customers and partners are at the heart of the journey. Advances in technology are being combined with sophisticated data analytics to enable a quicker adaptation of underwriting guidelines, and in a perfectly digital environment, claims experience will be seamlessly worked into underwriting guidelines, allowing for real-time adaptation.

The 2022 Digital Insurance Summit VIC will bring together claims, underwriting, operations and CX leaders from a variety of innovative organisations. Speakers will be discussing their learnings from the past couple of years, the transformation they had to undergo & how they modernised their legacy systems to stay agile.

Who Attends

  • Heads of Digital
  • Heads of Technology
  • Heads of Customer Experience
  • Heads of Underwriting
  • Heads of Claims
  • Heads of Operations



ZINC at Federation Square, Cnr Princes Walk &, Russell St Ext, Melbourne VIC 3000
Date: Jul 28 2022 Time: 8:30- 17:00