• About

  • Agenda

  • Speakers

  • Sponsors

  • Venue

Patient Experience Summit

Implementing a patient centred approach to the design and delivery of healthcare has proven to improve patient outcomes and reduce costs. We are in the age of the customer, where individuals are given complete control over products and services – so why should healthcare be any different?

This event is attracting senior leaders from both public and private hospitals for a day of strategic discussion on how to improve and measure patient experience.

Key Speakers

  • Dr. Teresa Anderson

    Chief Executive

    Sydney Local Health District

  • Dr. Rachel David

    Chief Executive

    Private Healthcare Australia

  • David Kockzkar

    Chief Customer Officer


  • Dr. Michael Brydon

    Chief Executive

    Sydney Children's Health Network

  • Key topics to be discussed

  • Improve patient outcomes & quality of care

  • Utilise data & metrics to improve PX

  • Enhance PX through digital delivery

  • Improve workforce engagement & performance

  • Target audience

  • Chief Medical Officer's

  • Director's of Quality

  • Director's of Nursing

  • Director's of Innovation

  • Director's of Patient Flow

    • Date and time

      Thursday 28th February 8:00- 17:00

    • Location

      Novotel Sydney Central, 169-179 Thomas St, Sydney NSW 2000

    Click below to view the agenda



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