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Student Experience Summit 2020

Student Experience Summit NSW 2019

Driving higher education into the next era of growth through optimised student experience

Almost 80% of university students rated their overall education and student experience positively in 2018. The record funding of $17 billion to Australian universities this year has resulted to quality student experience. The Student Experience Survey is conducted for the Australian Government Department of Education and Training and the results act as a benchmark and a continuous reminder for universities to maintain the highest standards of quality education and experience.  

 Forefront Events’ Student Experience Summit NSW 2019 provides leading case studies and insights exploring how the higher education sector is deploying a holistic SX strategy, establishing hyper-personalised student experience and improving student engagement through multi-faceted approaches. It brings together key thought leaders and student experience experts to deliver strategies to proactively offer seamless student experience and help you re-imagine your SX journey.  

Previous Speakers

  • Chris Massey

    Director Student Life

    University of Western Australia

  • Rachel Abel

    General Manager & Delivery Lead - Student Communities


  • Chris Youness

    Director, Employability & Graduate Success

    Western Sydney University

  • Lucy Schulz

    Director, Cloud Campus

    Deakin University

  • Key topics to be discussed

  • Deploying a holistic SX strategy to ensure strong and continuous engagement

  • Embracing digital innovation to ensure a successful multi-faceted approach to students

  • Delivering a hyper-personalised student experience to promote active student engagement

  • Exploring employability outcomes post university and challenges associated with this

  • Implementing effective mental and well-being programs to ensure a culture of student support

  • Target audience- Heads/Directors of:

  • Student Experience

  • Student Services

  • Customer Experience

  • Teaching & Learning

  • Service Delivery

    • Date and time

      Tuesday 10th November 8:00 - 17:00

    • Location

      Melbourne CBD

    The agenda is currently being researched


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