• About

  • Agenda

  • Speakers

  • Sponsors

  • Venue

Student Experience Summit 2019

Student experience should be at the very top of everyone’s priority list, from the Vice-Chancellor through to Heads of Faculty and Library StaffIt is crucial to long term competitive advantage, but achieving it is incredibly difficult and requires continuous improvement. 

The business case is clearly there, but institutions across the country are still struggling to put their customer centric ideas into practice. From culture and skills sets, to the structure of your organisation, the challenges are lengthy. 

The Student Experience Summit will take a fresh look on a very topical subject. Bringing together best of breed speakers within Higher Education as well as out of sector case studies, this interactive summit will help you reimagine SX.

Previous Speakers

  • Susan Elliott

    Deputy Vice-Chancellor & Vice-President Education

    Monash University

  • Richard Baker

    Pro Vice-Chancellor University Experience

    Australian National University

  • Belinda Tynan

    Deputy Vice-Chancellor Education & Vice-President


  • Shirley Alexander

    Deputy Vice-Chancellor Education & Students

    University of Technology Sydney

  • Key topics to be discussed

  • SX vision and strategy

  • Embedding a student centric culture

  • Transforming the learning experience

  • End to end SX approach

  • Employability outcomes

  • Digital Experience

  • Target audience- Heads of:

  • Student Experience

  • Student Services

  • Customer Experience

  • Teaching & Learning

  • Service Delivery

  • Library Services

    • Date and time

      Tuesday 12th November 8:00 - 17:00

    • Location

      Sydney CBD

    The agenda is currently being researched


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